Shipping Policy

Production & Shipping Times

Custom Orders: Every piece is meticulously handcrafted to your specifications. Please allow up to 30 business days for production and shipping to ensure the highest quality and attention to detail.

Peak Periods: During high-demand seasons, production times may be slightly extended. We will keep you informed of any potential delays to ensure a seamless experience.

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Shipping Fees

UAE Orders: We offer complimentary shipping on all orders within the United Arab Emirates.

International Orders: Shipping fees may apply for deliveries outside the UAE, depending on destination and size.

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Customs Duties & Taxes

Within UAE: Orders are typically shipped domestically to avoid customs fees.

International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.

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Damage & Returns

We take great care in packaging your artwork to ensure it arrives safely. In the unlikely event your order is damaged during transit:

• Contact our customer support immediately with photos and your order number.

• We will work with you to resolve the issue promptly, which may include a replacement or refund.

Please note: Due to the bespoke nature of our creations, returns are only accepted in cases of shipping damage. This ensures that each custom piece remains exclusive and reserved for its intended recipient.